Privacy policy

How we use your data

Introduction

Shmik respects the privacy of information obtained from our customers, and we adhere to Australia’s privacy legislation when dealing with customer information (The Privacy Act 1988). The information collected may include contact details. This information is strictly confidential and will only be used for the purpose for which it was collected and no other purpose without the client’s written authority. Where Shmik outsources activities, these companies are contractually bound to the same privacy levels we commit to our customers. Customers may request access to or modify their information on Shmik’s database.

The information we collect

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data includes your name, age, profession, photographic identification, and gender.

  • Contact Data, including your telephone number, address and email.

  • Financial Data, including bank account and payment card details (through our third-party payment processor, which stores such information, and we do not have access to that information).

  • Transaction Data includes details about payments to you and from you to us and other details of products and services you have purchased from us, or we have purchased from you.

  • Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and browsing behaviour, access and use of our website (including through the use of Internet cookies), and communications with our website.

  • Profile Data includes your username and password for our website, purchases or orders you have made with us, content you send, receive and share through our website, and support requests you have made.

  • Interaction Data includes information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities, or events.

  • Marketing and Communications Data, including your preferences in receiving marketing from us and our third parties and your communication preferences.

  • Professional data includes where you are a worker or applying for a role with us, your professional history, such as your previous positions, and your professional experience.

  • Sensitive information is a subset of personal information given higher protection. Sensitive information means information about your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If we need to collect sensitive information about you at any time unless otherwise permitted by law, we will first obtain your consent and only use it as required or authorised by law.

How we collect personal information

We collect personal information in a variety of ways, including:

  • When you interact directly with us, including face-to-face, over the phone, over email, or online,

  • When you complete a form, such as registering for any events or newsletters or responding to surveys,

  • When you apply for a job with us,

  • From third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies), or

  • From publicly available sources, such as social media or the Australian Securities and Investment Commission (ASIC).

We collect credit information in a variety of ways, including:

  • When you provide it directly to us, including through your completion of any credit application form provided by us or you entering an agreement with us for the supply of goods and services;

  • When you make payment of any amount of credit provided by us or

  • From third parties, such as credit reporting bodies or other credit providers, including any credit referees provided by you.

Why we collect, hold, use and disclose personal information

Below, We have described the purposes for which we plan to collect, hold, use and disclose your personal information.

Purposes of use/disclosure:

  • To do business with you, including dispatch and deliver our products.

  • Type of Personal Information: Identity Data; Contact Data

  • To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make.

  • Type of Personal Information: Identity Data; Contact Data; Profile Data

  • To contact and communicate with you about any enquiries you make with us via any website we operate.

  • Type of Personal Information: Identity Data; Contact Data

  • For internal record keeping, administrative, invoicing and billing purposes.

  • Type of Personal Information: Identity Data, Contact Data, Financial Data, Transaction Data

  • I am responsible for analytics, market research, and business development, including operating and improving our business, associated applications, and social media platforms.

  • Type of Personal Information: Profile Data; Technical and Usage Data

  • For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.

  • Type of Personal Information: Identity Data; Contact Data; Technical and Usage Data; Profile Data; Marketing and Communications Data

  • To run promotions and competitions and offer additional benefits to you.

  • Type of Personal Information: Identity Data; Contact Data; Profile Data; Interaction Data; Marketing and Communications Data

  • If you have applied for employment with us, consider your employment application.

  • Type of Personal Information: Identity Data, Contact Data, Professional Data

  • To comply with our legal obligations or if otherwise required or authorised by law.

  • Type of Personal Information: Any relevant Personal Information

  • We may collect, hold, use and disclose credit information and credit eligibility information for the following purposes: verifying your identity; obtaining credit information from credit reporting bodies; assessing your credit application (or evaluating your application to be a guarantor about such credit); assessing your creditworthiness, including collecting your payment history about any credit provided by us to you; enforcing our rights against you or your guarantors for repayment of any amount owed by you to us; doing business with you; administering your account, including for internal recordkeeping, administrative, invoicing and billing purposes; dealing with complaints or issues, you may have about our business; complying with our legal obligations and resolving any disputes that we may have; and if otherwise required or authorised by law.

  • Type of Personal Information: Credit Information

Our disclosures of personal information to third parties

Personal information: We may disclose personal information to:

  • Our employees, contractors and related entities;

  • IT service providers, data storage, web-hosting and server providers;

  • Marketing or advertising providers;

  • Delivery or logistics providers who deliver our goods to you;

  • Professional advisors, bankers, auditors, insurers and insurance brokers;

  • Payment systems operators or processors;

  • Our existing or potential agents or business partners;

  • Sponsors or promoters of any promotions or competition we run;

  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • Courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings or to establish, exercise or defend our legal rights;

  • Third parties to collect and process data, such as analytics providers and cookies, and

  • Any other third parties as required or permitted by law, such as where we receive a subpoena.

Credit information: We may disclose credit information to:

  • Other credit providers to allow them to determine your financial arrangements with us;

  • Potential guarantors to allow them to consider whether to offer to act as a guarantor about a credit or to offer property as security for credit;

  • Guarantors, to exercise our rights against guarantors;

  • Third-party service providers to enable them to provide their services to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, payment systems operators, debt collectors or other service providers who may assist us in securing a debt and professional advisors;

  • Our employees, contractors and related entities;

  • Our existing or potential agents or business partners;

  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • Courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings or to establish, exercise or defend our legal rights;

  • Any other third parties to whom you have consented, and

  • As required or permitted by law, such as where we receive a subpoena.

Overseas disclosure

Personal Information

While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas by the Australian Privacy Principles.

Credit Information

We are not likely to disclose credit information to individuals or entities that do not have an Australian link. Suppose we do disclose credit information to individuals or entities that do not have an Australian link. In that case, we will update this Privacy and Credit Information Policy to provide details of the countries in which these entities are located.

Your rights and controlling your personal information

Your choice: Please read this Privacy and Credit Information Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information by this Privacy and Credit Information Policy. You do not have to provide personal information to us; however, if you do not, it may affect our ability to do business with you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy and Credit Information Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note that we may be legally permitted to withhold access to your personal information in some situations. Suppose we cannot provide access to your information. In that case, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please get in touch with us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, outdated, incomplete, irrelevant or misleading. Please note that we may be legally permitted not to correct your personal information in some situations. If we cannot correct your information, we will advise you as soon as possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please get in touch with us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are dissatisfied with our response, contact the Office of the Australian Information Commissioner.

Storage and security

We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting those websites. This Privacy and Credit Information Policy does not govern those websites.

Use of Google API Services (this section applies to personal information accessed through Google API Services)

We use Google’s Application Programming Interface (API) Service to collect personal information through our sign-up forms.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (set out in the Google API Services User Data Policy).

We limit our use of the personal information that we collect to providing or improving our business. We do not use the personal information for any other purposes.

We only transfer personal information to others if it is necessary to provide or improve our business or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer personal information for serving ads, including retargeting and personalised or interest-based advertising.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures setting out appropriate safeguards for protecting your personal information obtained with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google API Services Data Policy.

Amendments

At any time and our discretion, we may vary this Privacy and Credit Information Policy by publishing the amended Privacy and Credit Information Policy on our website. We recommend you check our website regularly to ensure you know our current Privacy and Credit Information Policy.

For any questions or notices, please get in touch with us at:

Shmik Pty Ltd (ABN 67 666 920 010)

Email: aaron@shmik.com.au