FAQ
About Shmik and Shmik Hygiene
Who is Shmik?
Shmik is a commercial cleaning and facility services provider committed to helping businesses maintain clean, safe, and well-presented environments. We work with clients across a range of commercial settings, providing reliable service built on integrity, transparency, trust, and honesty.
What is Shmik Hygiene?
Shmik Hygiene is the hygiene product and service arm of Shmik. It was created to deliver smarter, more advanced hygiene solutions for modern facilities, combining practical service experience with innovative hygiene products and systems.
Are Shmik and Shmik Hygiene separate businesses?
Yes. Shmik Pty Ltd and Shmik Hygiene Pty Ltd are separate entities working together to provide commercial cleaning, hygiene products, and related services. Depending on the service or product provided, your quote, invoice, or agreement may refer to Shmik, Shmik Hygiene, or both.
What industries do you service?
We work with a wide range of commercial clients, including schools, early learning centres, offices, hospitality venues, sporting facilities, community organisations, and other commercial sites.
Hygiene Products and Services
What hygiene products does Shmik Hygiene provide?
Shmik Hygiene provides a range of commercial hygiene solutions, including sanitary disposal services, nappy disposal, air fragrance systems, soap dispensers, urinal hygiene products, and other hygiene-related products and services.
What makes Shmik Hygiene different?
Shmik Hygiene is built on real-world commercial service experience. We understand the challenges facilities face with hygiene standards, service reliability, odour control, and compliance. Our products and systems are designed to improve visibility, consistency, and service outcomes for clients.
Do you offer smart hygiene technology?
Yes. Shmik Hygiene is focused on advanced hygiene products and smart hygiene solutions designed to improve service reliability, reduce unnecessary waste, and provide better visibility across facilities.
Can Shmik Hygiene help reduce overflowing bins or missed services?
Yes. Our hygiene solutions are designed to support better service consistency and accountability. By using smarter systems and a more proactive service model, we aim to reduce common issues such as overflowing bins, empty dispensers, odour problems, and missed service points.
Do you supply and service hygiene units?
Yes. We can supply, install, and service hygiene units depending on the needs of your site. This may include sanitary bins, fragrance units, soap dispensers, nappy disposal units, and urinal hygiene products.
Cleaning Services
What commercial cleaning services does Shmik provide?
Shmik provides a range of commercial cleaning services, which may include general commercial cleaning, window cleaning, solar panel cleaning, washroom cleaning, and other site-specific cleaning services.
Do you provide one-off cleans or ongoing contracts?
We can provide both one-off cleaning services and ongoing service arrangements, depending on the requirements of the client and the scope of work.
Are quotes fixed or estimated?
Some services may be provided under a written fixed-price quote, while others may begin as an estimate before a site visit or final confirmation. Where site conditions are different from what was originally advised or visible, additional charges may apply.
Why might the final price change?
Pricing may change if the condition of the site is worse than expected, if access is more difficult than originally advised, or if there are additional issues such as heavy build-up, obstructions, construction residue, hard water staining, or other factors not included in the original quote.
Do you clean windows using pure water systems?
Yes. Where appropriate, Shmik may use pure water reach-and-wash systems. These systems clean the glass and allow it to dry naturally without manual drying.
Quotes, Pricing and Payment
How do I get a quote?
You can contact us with details of the service you require. Depending on the work, we may request photos, site information, or arrange a site visit before confirming a quote.
Is GST included?
All goods and services are subject to GST unless otherwise stated.
When is payment required?
Payment terms may vary depending on the agreement. Unless otherwise agreed in writing, payment is generally required at the completion of works or in accordance with the terms set out in your quote or agreement.
Do you charge credit card surcharges?
Payments made by credit card may be subject to any surcharge charged by the relevant financial institution.
What happens if payment is late?
Late payments may attract interest and recovery costs in accordance with the agreed terms and conditions. This may include legal or collection costs where required.
Service Bookings and Cancellations
How much notice is required to cancel a service booking?
Shmik and Shmik Hygiene generally require written notice for service booking cancellations. The required notice period may depend on the type of service and the agreement in place.
What if I need a specific arrival time?
We do our best to work within agreed timeframes. However, arrival times may be affected by traffic, previous job delays, weather, access issues, or other operational factors. If a specific time is required, please let us know as early as possible.
What happens if the site is not ready or accessible?
The customer is responsible for providing safe, clear, and reasonable access to the worksite. If access is not available or the site is not ready, additional charges may apply, or the service may need to be rescheduled.
Site Requirements and Customer Responsibilities
What do clients need to provide?
Clients are responsible for providing clear access to the areas requiring service and any required utilities, unless otherwise agreed. Clients may also be responsible for obtaining any approvals, permits, or consents required before work begins.
Do I need to be onsite during the service?
This depends on the type of service and the access arrangements. For many commercial clients, services can be completed under agreed access procedures. We will confirm requirements before work begins.
Can you work outside normal business hours?
Yes, where agreed. Services outside regular trading hours may attract additional costs, depending on the scope, timing, and staffing requirements.
Quality, Defects and Warranties
What if I am not satisfied with the work?
If you believe there is an issue with the completed work, please notify us in writing as soon as possible. We will review the matter and, where appropriate, arrange an inspection or rectification in accordance with our terms and conditions.
Do you offer warranties on your products and services?
Yes, warranties may apply depending on the product or service provided. For goods not manufactured by Shmik or Shmik Hygiene, the applicable warranty will generally be the manufacturer’s warranty.
What is not covered by warranty?
Warranty coverage may not apply where damage or defects are caused by poor maintenance, failure to follow instructions, fair wear and tear, accidents, misuse, unauthorised repairs, or events outside our control.
Contracts and Agreements
Are your terms and conditions part of the quote?
Yes. Any quote, work authorisation, or service agreement should be read together with the relevant terms and conditions.
Can your terms be changed?
Terms may only be amended by written agreement between the parties, unless otherwise permitted under the terms and conditions.
Can Shmik or Shmik Hygiene subcontract work?
Yes. Shmik and Shmik Hygiene may subcontract, assign, or license part or all of their rights and obligations where appropriate.
Can a customer transfer their agreement to another party?
A customer may not assign or transfer their rights or obligations without prior written consent from Shmik and/or Shmik Hygiene.
Service Areas and Contact
Where do you operate?
Shmik and Shmik Hygiene service commercial clients across Melbourne and surrounding areas. Availability may depend on the type of service, site location, and operational requirements.
How do I contact Shmik or Shmik Hygiene?
You can contact us through our website, by phone, or by email to discuss your cleaning or hygiene requirements. Our team will help assess your needs and recommend the most suitable service or product solution.
Still have questions?
If you have a question that is not answered here, please contact our team. We are committed to clear communication, honest advice, and helping you find the right cleaning or hygiene solution for your site.